Cancellation & reschedule policy

Cancellations made more than 24 hours before the lesson start time: The lesson fee will be automatically returned to you as credit for use against future lessons or services.

Cancellations made less than 24 hours before the lesson start time are considered late cancellations and are not refundable as credit. Where appropriate, your tutor will assign catch-up work in place of the lesson, or the student may submit work for marking before the scheduled start time.

Reschedule requests made less than 24 hours before the lesson start time are treated as late cancellations. The original lesson fee is not refundable nor transferable, and any new lesson will be charged separately.

No-shows: If a student has not joined a lesson and no communication to inform of lateness is received from the student or parent within 30 minutes of the lesson's start time, the lesson will be considered a no-show and treated as a late cancellation.

Medical notes: The fee for a lesson will be waived when an official medical note is provided, as long as JTC Education/the tutor is notified before the lesson's start time and the medical note is provided within 48 hours of the lesson start (see full medical note policy).

Frequent absences: If more than 1 in 4 regular term-time lessons are consistently missed, with or without sufficient notice, we may need to relinquish your regular slot (see regular attendance).